It's a rare case for elegance.com where customers didn't get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren't by our side. But there is now a "Bond of Trust" between customers and elegance.com, So, for further ensuring and encouraging this "Bond of Trust" elegance.com brings you The "Happy Return" policy. Where customers can return their products only if there's something wrong with it. In that case elegance.com will give you fresh products in return. Because we believe that happiness should be returned if that happiness can't give you a smile. So, We returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours "Happy Return".
If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:
• It is within 03 Days from the delivery date.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
• If the item came with a free promotional item, the free item must also be returned.
• Refund/ replacement for products are subject to inspection and checking by usbdfashion team.
• Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.
• Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
• Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Reasons for returns & replacement:
• Product is damaged, defective or not as described.
• Size Mismatch for clothing.
• Wrong product sent.
• Unhappy with the product quality.
How to return:
Contact elegance.com Customer Care team by calling ………….. or by emailing ………………….. within 03 days after receiving your order.
Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.
*** The refund will be processed after we have completed evaluating your return.
***Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
***Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
After receiving your product, if you want, you can get a full refund of your ordered product price.To get refund, please, inform us through an e-mail to ……………………. or call us at …………………… (…am-….pm). Please, note that to avail a full refund, you have to send the product to Usbdshopping.com office in absolutely good condition at your own cost.